Privacy Policy

1. Information We Collect

When you book a service, submit a quote request, or contact us, we collect personal information necessary to plan and execute your relocation. This may include:

• Identity Information: Full name, email address, and phone number.
• Pickup & Delivery Addresses: Current and destination addresses, including floor/wing details and access instructions relevant to the move.
• Inventory Details: List of goods, furniture, appliances, or vehicles (bikes/cars) to be relocated, including quantities and special handling requirements.
• Move Preferences: Preferred move dates, packing requirements, insurance preferences, and storage needs.
• Payment Information: Billing details required to process service payments. Card or UPI transactions are handled by secure third-party payment gateways.
• Communication Records: Messages, emails, and call notes exchanged with our team for service coordination.
• Website Usage Data: IP address, browser type, device information, and pages visited on our website, collected via cookies and analytics tools.

2. How We Use Your Information

All information we collect is used to deliver a seamless and professional relocation experience. We use your data to:

• Plan, schedule, and execute your move — including packing, loading, transportation, unloading, and unpacking.
• Coordinate logistics for home relocation, office shifting, bike/car transportation, and storage services.
• Send booking confirmations, move updates, invoices, and receipts via SMS, WhatsApp, or email.
• Process payments and issue refunds where applicable.
• Arrange transit insurance for your goods when opted for.
• Respond to your queries, complaints, or feedback.
• Improve our services, website experience, and customer support processes.
• Send promotional offers or updates about our services — only with your prior consent.
• Comply with applicable Indian laws and regulations.

We will never sell, rent, or trade your personal information to third-party marketers.

3. Sharing of Your Information

To fulfill your move, we work with a trusted network of associates. Your information may be shared with the following parties strictly on a need-to-know basis:

• Transport & Logistics Partners: Truck operators, drivers, and intercity logistics associates who carry out the physical relocation.
• Packing & Labour Teams: On-ground packing staff or subcontractors engaged for your specific move.
• Warehouse & Storage Providers: If you opt for our storage services, your goods details may be shared with our warehouse partners.
• Insurance Providers: If transit insurance is arranged, relevant goods and contact details are shared with the insurer.
• Payment Gateways: Secure processors handling your payment transactions.
• Legal Authorities: When required by law, court order, or government regulation.

All third-party partners are bound by confidentiality obligations and may only use your data to deliver the requested service.

4. Goods & Inventory Data

As part of our service, we collect detailed information about the goods you wish to relocate — including item lists, estimated values, fragile items, and special instructions. This information is used exclusively for planning your move, preparing packing materials, arranging appropriate vehicles, and processing insurance claims if applicable. We do not share your inventory details with any party other than those directly involved in executing your relocation.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. Access to your data within our team is restricted to staff who need it to deliver your service. Payment transactions are handled entirely by PCI-compliant third-party payment processors — we do not store your full card details on our systems. While we take all reasonable precautions, no system is entirely immune to security risks. In the unlikely event of a data breach affecting your information, we will notify you promptly as required by applicable law.

6. Cookies and Website Tracking

Our website uses cookies and analytics tools (such as Google Analytics) to understand visitor behavior and improve your experience. These tools help us track:

• Which pages are most visited on our website.
• How users navigate through the site.
• Approximate geographic location based on IP address.
• Device and browser type used to access the site.

No personally identifiable information is collected through cookies alone. You can disable cookies in your browser settings at any time, though this may affect certain site features.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy. Booking records, invoices, and communication logs are typically retained for a minimum of 7 years in compliance with Indian financial and legal requirements. Once data is no longer required, it is securely deleted or anonymized. You may request earlier deletion of your data by contacting us directly, subject to any legal obligations that require us to retain it.

8. Your Rights

You have the following rights with respect to your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or outdated information.
• Deletion: Request deletion of your data, subject to legal retention obligations.
• Opt-Out: Unsubscribe from promotional communications at any time by contacting us or using the unsubscribe option in our messages.
• Grievance Redressal: Raise a concern or complaint about how your data is handled. We will respond within 30 days.

To exercise any of these rights, please email us at keshavpackerandmovers@gmail.com or call us at +91 7852000465.

9. Third-Party Links

Our website may link to third-party platforms such as Google Maps, Facebook, Instagram, and YouTube. We are not responsible for the privacy practices or content of those platforms. We encourage you to review their respective privacy policies before engaging with them.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, or applicable laws. The updated policy will be posted on this page with a revised “Last Updated” date. We encourage you to check this page from time to time. Continued use of our services after any update constitutes your acceptance of the revised policy.

11. Contact Us

For any questions, concerns, or requests related to this Privacy Policy, please contact us: