Terms & Conditions

1. Booking & Binding Quotations

All quotations generated online or following an in-home/virtual video survey are binding based on the declared cargo volume and service requirements.

• Quotations remain valid for 30 calendar days from the date of issuance.
• Any additional items added after the pre-move survey will be billed transparently as per the established per-item volume rate card.
• Tolls, highway taxes, driver allowances, and standard packing materials are included in all standard quotations unless otherwise specified.

2. ₹0 Advance & Payment Schedule

We operate under a customer-friendly ₹0 advance deposit model:

• Zero Upfront Deposit: No advance payment is required to confirm your booking date or initiate packing.
• Post-Loading Settlement: 80% of the invoice amount is due upon completion of loading and issuance of the official Consignment Note (Bilty).
• Final Settlement: The remaining 20% balance is payable upon delivery and before final unloading at your destination premises.
• Payments may be completed via UPI, bank transfer (NEFT/RTGS), or debit/credit cards with official GST tax invoices issued immediately.

3. Customer Responsibilities & Valuables

To ensure a smooth moving day:

• Customers must personally carry gold, jewelry, cash, original legal certificates, credit cards, and sensitive personal electronics (laptops, phones).
• Refrigerators must be defrosted and dry 12 hours prior to the scheduled packing time.
• Society gate passes, lift permissions, and parking clearances must be arranged with building management at both origin and destination.

Under Indian Motor Vehicle and logistics carrier safety laws, the following items are strictly prohibited from transit:

• Inflammable liquids, gasoline/diesel, kerosene, LPG gas cylinders, and fireworks.
• Perishable food items subject to rapid decay during long-haul interstate transit.
• Contraband, firearms, unregistered weapons, and illicit substances.

Comprehensive goods transit insurance is facilitated through certified national insurance underwriters:

• Insurance premium is calculated at 3% of the total declared asset valuation.
• Transit insurance covers highway accidents, vehicle overturning, fire, collision, and non-delivery caused by catastrophic peril.
• Damage claims must be endorsed on the delivery copy of the Consignment Note at the time of delivery. Claims filed post-departure without supervisor acknowledgement cannot be processed.

We understand that moving dates can shift:

• Free Rescheduling: You can reschedule your move date up to 24 hours prior to dispatch without any penalty fee.
• Cancellation: Cancellations made at least 24 hours before crew dispatch incur zero cancellation charges.

All contracts and logistics operations are governed in accordance with the laws of India. Any disputes arising out of relocation services shall be subject to the exclusive jurisdiction of the competent courts in Jaipur, Rajasthan.